Changing the name on your PayPal account is not something you do often, so it's one of those 'easily forgotten' procedures which can baffle even an experienced user. There are several reasons for changing a name:
- marriage, or divorce
- changing a business name
- changing the contact person on a business account
- joining the Witness Protection Program (okay, I made that one up)
In these days of phishing scams and identity theft, PayPal has made it understandably difficult to make a name change on an account. Personally I'm glad, I feel my account is a little better protected. But still we need to know how to make a change when necessary.
When you want to change your business name, you can do so online by following the steps below. No extra steps are necessary. But if you need to change your whole last name, or change the contact name for your business, you are going to have to fax some information to PayPal. That is for your security. Just suck it up and do it. Further, if you only want to change 1 - 2 letters because your name is slightly mispelled, you can just follow the steps below and change it online.
The easy way and the difficult way to get to the name change page...
I've done the work. So if you don't really want to know how to get to the page, scroll to the bottom of this post. Otherwise, I'm going to give you the step-by-step guide on finding the name-change page.
Step 1: When logged-in to your PayPal account. Click "Help" at the top of the page.
Step 2: Under the left menu column you'll see "Still Having Trouble?" then a link which says: "Contact Us" - click that link. (See screenshot below)
Step 3: After clicking the "Contact Us" link, you'll be at a page that asks how you want your help. Even though you want to do this yourself, choose "Help by Email". Trust me you're getting closer. I've added a screenshot so you know where to click.
Step 4: At this point you'll be at a screen which seems to direct you to the type of email inquiry you're about to make. Ahhh but they're going to fool you! Just pretend to go along with their plan. Non-chalantly choose "My Account Profile > Name Change" then, "Continue"...
Step 5: Now you have reached the point where you choose which type of change you'll make. I have a business account, your screen may look slightly different. You must choose one of the options (screenshot below) and press "Continue"...
Step 6: Now, if you want to change your Business Name or make a minor change to your name you will be able to make the change at a screen like this (the minor name change screen is similar), click Continue and you're done...
The other Step 6: Unfortunately, if you need to really change your name, or change the Contact Person for a business account, you'll need to do a little old-fashioned faxing of actual documents. PayPal wants a valid photo ID, and one of several other identifying documentation. (See below)
If you're just changing your name due to a marriage or divorce, you only need to fax a copy of a photo ID and a copy of the marriage license or divorce decree. And that is it! Change your PayPal name in approximately six easy steps.
You can fax readable copies of your ID by making a slight enlargement on a copy machine, or scanner at home, and faxing the copy.
If you chose to skip all the amazing and interesting descriptions and screenshots - well, I probably would have too.
Here's your link: