customer service

Another eBay glitch: How much will people take?

September 22, 2008

Refunds have been promised to sellers who were victims of eBay’s latest glitch. This time, an unknown number of items did not appear in search results. It seems no one knows which items did not appear yet. So it’s a pretty empty promise from eBay. This is just the latest crisis in a long string [...]

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A CafePress Surprise

July 3, 2008

Last month’s eBay Live! in Chicago was the first I’ve attended where I was not part of the hired staff. eBay always provided the “Staff” shirts for us, but this year I had to buy my own. I wanted to advertise my humble blog, but I didn’t want to spend a fortune. Then I remembered [...]

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